Refund policy
Returns & Refunds Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at merchandise@adelaidehd.com.au.
If your return is accepted, we’ll send you instructions on how and where to send your package. All return costs are not covered by Adelaide Harley-Davidson Bike Works. Items sent back to us without first requesting a return will not be accepted.
Change-of-mind returns
Please take care when selecting your size, colour, model and product before completing your order.
Where an item is available in multiple sizes or specifications, we strongly recommend checking the manufacturer's sizing information or contacting us before placing your order.
We do not offer refunds, exchanges or store credit simply because you have changed your mind about a purchase.
Where we have agreed to accept a return, the item must generally:
- be unused and unworn;
- be in original saleable condition;
- include all original packaging, tags, labels, instructions and accessories;
- not have been damaged, altered, installed, fitted or modified;
- not show signs of use or wear; and
- be returned within the timeframe specified by us when the return is approved.
After Market Parts/Special-order items
Our After Market Parts available through our online store are special order items and are not held in stock at our dealership. These products are ordered specifically from our suppliers after you place your order.
Once we have placed an order with our supplier for a product specifically requested by you, we generally cannot cancel the order or accept a return because of change of mind.
Before placing an order for a special-order product, please ensure that you have selected the correct product, size, colour and specification.
Where we agree to accept a return as a goodwill gesture, a 40% restocking/handling fee may apply.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on Sale items, Helmets or Gift Cards.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Stock Availability
We do our best to keep our online stock levels up to date and inventory is updated daily. However, as products can sell in-store at any time, there may occasionally be a short delay between an item selling and the online stock level being updated.
If an item you have ordered is unfortunately no longer available, we will contact you as soon as possible. We’ll be happy to offer you an alternative product, assist you in changing your order, or provide a full refund for the unavailable item.